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ULG CUSTOMER SERVICE

Due to COVID-19 and in the best interest and safety of our employees, customer service inquiries will only be handled via email for the foreseeable future. 
 
Our production process is still operational and online orders will be processed. We anticipate some shipping delays with the USPS but we are working in continuing accurate and smooth operations for our customers.
 
We appreciate your patience and understanding during this time.
 

 

For any questions or concerns regarding your order, reach us by email at sales@urbanlifegear.com. 
 
We process all orders immediately upon receipt. We cannot guarantee cancellations or changes to your order once you have submitted it. If you decide you do not want the merchandise, non-international orders are eligible for a return by mail. Please be sure to double check the address is correct before order submission.
 
admin@urbanlifegear.com


Office Hours: Mon – Fri 8am – 7pm EST
Due to the volume of requests during the Holidays and Sale Periods, response times may take up to two business days. 

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