Customer Service

ULG CUSTOMER SERVICE

Customer service inquiries will only be handled via email for the foreseeable future. 
 
Our production process is operational and online orders will be processed within 3-4 business days. We anticipate some shipping delays with USPS due to the busy season, but we are working on continuing accurate and smooth operations for our customers.
 For any questions or concerns regarding your order, reach us by email at sales@urbanlifegear.com. 
 
We process all orders immediately upon receipt. We cannot guarantee cancellations or changes to your order once you have submitted it. If you decide you do not want the merchandise, non-international orders are eligible for a return by mail. Please be sure to double-check the shipping address is correct before order submission.
 
admin@urbanlifegear.com?

Office Hours: Mon – Fri 9am – 7pm EST
Due to the volume of requests during the Holidays and Sale Periods, response times may take up to two business days. 

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